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Privacy Policy

This Privacy Policy explains how the legally registered company Tanaka-NL (“we”, “our”, “us”) collects, uses, shares, and protects your personal data when you use our website Tagashira-tea-NL (the “Site”) or otherwise interact with us. 

We process your data in accordance with the EU General Data Protection Regulation (GDPR) and Dutch law.

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1. Data Controller

  Tanaka-NL
  Address: Schanschoek 59, 1188 LL, Amstelveen, The Netherlands
  Chamber of Commerce (KvK): 93620608
  VAT: NL866469795B01
  Email: tagashira.eu@gmail.com 

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2. What Personal Data We Collect

  • Identification & Contact Information: name, email address, billing/shipping address, phone number.

  • Account Information: login credentials (managed securely by Wix – we do not have access to your password).

  • Transaction Data: order details, payment information (handled securely by our payment providers, compliant with PCI-DSS).

  • Technical Data: IP address, browser type, device information, log data.

  • Communications: emails, customer support requests, reviews, and feedback.

  • Cookies & Tracking Data: see Section 9.
     

We do not intentionally collect sensitive data (health, religion, political views).

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3. How We Collect Data

  • Directly from you when you place an order, create an account, or contact us.

  • Automatically via cookies, analytics tools, and log files.

  • From third-party service providers (e.g. payment processors, shipping partners).

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4. Legal Basis for Processing

We process your personal data on the following legal grounds (GDPR Art. 6):

  • Performance of a contract: to process and deliver your order, provide customer service.

  • Legal obligation: to comply with tax/accounting rules (e.g. retaining invoices for 7 years).

  • Legitimate interest: to improve our services, prevent fraud, secure our website, analyze usage.

  • Consent: for email marketing, non-essential cookies, and newsletters (you may withdraw consent at any time).
     

5. Purposes of Processing

We use your data to:

  • Provide and operate our Site and Services.

  • Fulfill and deliver orders.

  • Process payments securely.

  • Provide customer service and respond to inquiries.

  • Send service-related communications (order updates, policy changes).

  • Send marketing emails/newsletters (with your consent).

  • Improve our website, products, and services through analytics.

  • Comply with legal obligations.
     

6. Data Sharing

We only share your personal data with:

  • Service providers: Wix (hosting), payment gateways, shipping partners, IT/analytics providers.

  • Authorities: if required by law, court order, or regulatory request.

  • Aggregated/anonymous data: may be shared for statistical purposes (not identifiable to you).
     

We do not sell or rent your personal data.

 

7. International Transfers

Your data may be processed outside the EEA (e.g., Wix servers in Israel/US). Transfers comply with EU adequacy decisions or Standard Contractual Clauses (SCCs).

 

8. Data Retention

We retain your data only as long as necessary for the purposes outlined:

  • Orders & invoices: 7 years (Dutch tax law).

  • Customer accounts: until you request deletion.

  • Marketing data: until consent is withdrawn.

  • Customer service records: 2 years after last contact.

  • Cookies: per the duration specified in Section 9.
     

​9. Cookies

We use cookies and similar technologies to operate our Site, improve performance, and analyze usage.

  • Essential cookies: required for site operation (cannot be disabled).

  • Analytics cookies: help us improve site performance (require consent).

  • Marketing cookies: used for personalized ads (require consent).
     

Most browsers automatically accept cookies, but you can adjust your settings. Removing or blocking cookies may affect site functionality.

​You can manage your preferences at any time via our Cookie Banner.

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10. Your Rights under GDPR

You have the following rights regarding your personal data:

  • Right of access (to know what data we hold).

  • Right to rectification (correct inaccurate data).

  • Right to erasure (“right to be forgotten”).

  • Right to restrict processing.

  • Right to object (including to marketing).

  • Right to data portability.

  • Right to withdraw consent at any time.
     

To exercise these rights, contact us at tagashira.eu@gmail.com.

 

11. Security

We use appropriate technical and organizational measures to protect your personal data, including encryption, secure hosting (Wix), and access controls. While we take reasonable precautions, no method of transmission over the internet is 100% secure.

 

12. Children’s Data

Our Services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.

 

13. Complaints

If you are not satisfied with how we process your data, you may lodge a complaint with: 

  Autoriteit Persoonsgegevens (Dutch Data Protection Authority)
  Website: https://autoriteitpersoonsgegevens.nl/en

 

14. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be notified on our website.

 

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
  Tanaka-NL
  Email: tagashira.eu@gmail.com 
  Address: Schanshoek 59, 1188LL, Amstelveen, The Netherlands
  KvK: 93620608
  VAT: NL866469795B01

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This policy was last updated in November, 2025.

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